Sending an automatic SMS message

Sending an automatic SMS message

What is an automatic SMS message?

An automatic text message is an automated text message. These are standard text messages sent by chatbots or some other type of robot in an automated way. Employees no longer have to put any effort into this. The bots do all the work for them. In this blog, we will explain more about this topic.

In what situations can you send an automatic SMS message?

• Birthday
  If you know the customer's birth date, you can wish them a happy birthday by sending an automatic text message.

• Confirmation & reminders
  With a confirmation email, you can save a huge amount of time as a business. Instead of sending a confirmation email to every customer, you can automate this with the software of Smstools. When the customer receives a confirmation of receipt, he knows his message has arrived. You can also integrate appointment reminders within your organization. Send the customer an appointment reminder that he has an appointment at the bank, with the time and date. As a business, an automated text message can also be used to give the customer updates on the product they ordered. For example, send an automated text message when the order is on its way to the customer.

• 2-factor authentication
  An automated SMS message can also be used in 2-factor authentication. You will be sent a one-time password via an automated text message. 2-factor authentication is widely used to prevent fraud. You can also use 2-factor authentication to send the customer a notification when the product they were looking for is back in stock.

What are the benefits of an automated SMS message?

• Time-saving
  With an automated SMS message, you save yourself a lot of time as a business. You no longer have to do this manually, but you can simply automate this. This way, you send the same message to every recipient.

• Fast
  Customers receive an answer to their questions much faster. This means the customer is helped faster. Customers today expect to be helped very quickly; otherwise, they will go to the competition.

• Less workload on customer service
  Because you introduce autoresponders, there will be less work pressure on the customer service department. They can focus on other things instead of continually sending confirmation e-mails and updates.

• Available 24/7
  Automated text messages are sent at any time of the day. So if a customer is located in Singapore, for example, he might as well send a message. He will then receive a confirmation email.
   

Conclusion

As you can see, there are numerous options for choosing automatic text messages. You can easily send an automatic SMS message with software from Smstools. This will save your business an enormous amount of time and customers will be helped faster.

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